Return and refund policy

Return & Refund Policy – ReproCams

Last updated: [Monday 5 January 2026]

At ReproCams, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging

  • All accessories, manuals, and original contents must be included

  • Proof of purchase (order number or receipt) is required

🚫 We do not accept returns for:

  • Items damaged due to misuse, drops, or improper handling

  • Items returned without original packaging

  • Clearance or final sale items (if applicable)

2. How to Request a Return

To initiate a return, please contact us at:

📧 [support@reprocams.com]
Include:

  • Order number

  • Reason for return

  • Photos or videos (if the product is defective or damaged)

Our support team will review your request and provide return instructions.
Unauthorized returns will not be accepted.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time: 5–10 business days (depending on your bank or payment provider)

⚠️ Shipping costs are non-refundable, unless the return is due to:

  • A defective product

  • A wrong item sent by us

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

Provide:

  • Clear photos or video evidence

  • Order number

If confirmed, we will offer:

  • A replacement, or

  • A full refund, at no additional cost to you

5. Exchanges

We do not offer direct exchanges.
If you wish to exchange an item, please return the original item (if eligible) and place a new order.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again

  • Contact your credit card company or payment provider

  • If the issue persists, contact us at [support@reprocams.com]

7. Contact Information

For any questions regarding returns or refunds, contact us at:

📧 [support@reprocams.com]
🌐 www.reprocams.com